Part A :

Good evening. This is Web Net and you're speaking with Natasha.

晚上好。这里是 Web Net，我是娜塔莎。

How can I assist you today?

今天有什么可以帮您的吗？

Hello, Natasha. I tried to log in to my Web Net account yesterday and I realised I'd forgotten my password.

你好，娜塔莎。我昨天想登录我的 Web Net 账户，发现自己把密码忘了。

Are you able to help me with that?

你能帮我处理一下吗？

Of course. What I' II need to do is ask you a few questions to check your identity,

当然可以。我需要先问您几个问题，核实一下您的身份，

and then l' ll issue you with a new password.

然后给您发一个新密码。

Is that okay?

可以吗？

No problem.

没问题。

Firstly, can I have full name please?

首先，请告诉我您的全名好吗？

Michael Simmons, S-I-M-O-N-S.

迈克尔·西蒙斯，S-I-M-O-N-S。

I don't have a middle name.

我没有中间名。

Great. And your date of birth?

好的。您的出生日期是？

It's the 27/3/1998.

是 1998 年 3 月 27 日。

Right, and I also need to know your previous address.

好的，我还需要知道您以前的住址。

I live at 12 Wake Street, and that's in...

我住在韦克街 12 号，在……

We have that as your current address.

我们记录的这是您现在的住址。

What was the address you registered with us before you moved there?

您搬到这里之前，在我们这里登记的是哪个地址？

Oh, yeah. I used to live at 319 Ocean Drive.

哦，对。我以前住在海洋大道 319 号。

That's in East Providence.

在东普罗维登斯。

I'll just need your contact phone number as well.

我还需要您的联系电话。

That's 0492 48002.

是 0492 48002。

And just a few questions about your account.

再问几个关于您账户的问题。

Do you know what your current data allowance is?

您知道您当前的流量额度是多少吗？

I upgraded to the Gold account not long ago, so it' s unlimited.

我不久前升级到了黄金账户，所以是不限量的。

Yes- unlimited data.

对——不限流量。

Right, now can you just tell me about your payment plan?

好的，现在能跟我说一下您的付费方案吗？

Which plan are you currently on, do you know?

您知道您现在用的是哪个方案吗？

Oh, hang on a minute while I think.

哦，稍等一下，我想想。

Yes ... I started off with the 12-month automatic renewal,

嗯……我一开始选的是 12 个月自动续费，

but a few months ago I switched to the 24-month plan.

但几个月前我换成了 24 个月的方案。

That's fine. Now, when you first registered for Web Net,

好的。那么，您最初注册 Web Net 时，

you selected two secret questions and provided us with the answers;

选择了两个密保问题，并向我们提供了答案；

In order to issue you with a new password I need you to answer those questions for me.

为了给您发放新密码，我需要您回答一下这些问题。

Firstly, what is your mother's maiden name?

首先，您母亲的娘家姓是什么？

My mother's name is Sarah.

我母亲的名字是莎拉。

That 's Sarah with an H.

是带 H 的莎拉。

That sounds like her first a name.

这听起来像是她的名字。

We're looking for her maiden name- that's her family name before she was married.

我们要的是她的娘家姓，也就是她婚前的姓氏。

Sorry, I misheard, It's, um...White.

抱歉，我听错了，是，呃……怀特。

White as in the colour?

是颜色那个“怀特”吗？

Yes, that's right.

是的，没错。

Now, the other question you chose to answer: What was your first pet?

那么，您选择回答的另一个问题是：您养的第一只宠物是什么？

The first pet I ever had?

我养的第一只宠物？

Yes.

是的。

It was actually a goldfish.

其实是一条金鱼。

That's what it says on your file! ...

您的档案上就是这么写的！……

Okay, that's all done for you, Mr Simmons.

好了，都给您办好了，西蒙斯先生。

I've sent you a generic password,

我已经给您发送了一个通用密码，

which should arrive in your e-mail box within a few minutes.

几分钟内应该就会到达您的电子邮箱。

I'll just make a note of the date...

我记一下日期……

30th of June.

6 月 30 日。

When you log in,

您登录后，

I suggest you go to the Member's Details section on the website and change it to something you're going to remember.

我建议您到网站上的“会员资料”板块，把它改成您能记住的密码。

Wonderful, thanks.

太好了，谢谢。

Part B :

Is there anything else I can help you with today?

今天还有什么我可以帮您的吗？

Yeah, there are a few things.

是的，有几件事。

I've been having some connection issues recently.

我最近一直遇到一些连接问题。

I think the problem is with the cable that connects the modem to the computer.

我觉得问题出在连接调制解调器和电脑的那根线上。

Do you supply those?

你们提供这种线吗？

You need a new cable?

您需要一根新线？

Not a problem. I' II arrange for that to be sent off tomorrow.

没问题。我会安排明天寄出。

Thanks. Also, I'm currently signed up for three of your services - home phone, mobile and broadband.

谢谢。还有，我目前订阅了你们的三个服务——家庭电话、手机和宽带。

I use the Internet a lot,

我经常上网，

on my computer and on my mobile,

用电脑和手机都上，

but to be honest I never use the home phone and I don't see why I should keep paying for that plan.

但说实话，我从来不用家庭电话，我不明白为什么还要一直为那个套餐付费。

Would you like me to cancel that home phone for you?

您需要我帮您取消家庭电话吗？

Yes, please, if you wouldn't mind.

好的，麻烦了，如果你不介意的话。

Done. Is there anything else?

好了。还有别的事吗？

Yes, just one last thing.

是的，还有最后一件事。

Do you offer any anti-virus products?

你们有杀毒产品吗？

Yes, we have one which offers full protection against viruses, spam and identity theft,

有的，我们有一款能全面防护病毒、垃圾邮件和身份盗用的产品，

which is useful if you're doing any online banking and that kind of thing.

如果你进行网上银行之类的操作，会很有用。

It's called the security pack.

它叫安全套装。

Sounds perfect.

听起来很完美。

Sign me up for one of those, please.

请帮我订阅一个。

And we've got another one -it's called the parenting pack - it prevents your children from accessing harmful websites and downloading things they shouldn't.

我们还有另一款——叫家长套装——它可以防止你的孩子访问有害网站和下载不该下载的东西。

I'm not so worried about that anymore.

我不太担心那个了。

Both my children are adults and have left home ...

我的两个孩子都成年了，已经搬出去住了……

so, just the security pack, thanks.

所以，只要安全套装就好，谢谢。

That's everything.

就这些了。