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第一段
1 .Good evening. This is Web Net and you're speaking with Natasha.
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2 .How can I assist you today?
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第二段
1 .Hello, Natasha. I tried to log in to my Web Net account yesterday and I realised I'd forgotten my password.
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2 .Are you able to help me with that?
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第三段
1 .Of course. What I' II need to do is ask you a few questions to check your identity,
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2 .and then l' ll issue you with a new password.
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3 .Is that okay?
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第四段
1 .No problem.
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第五段
1 .Firstly, can I have full name please?
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第六段
1 .Michael Simmons, S-I-M-O-N-S.
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2 .I don't have a middle name.
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第七段
1 .Great. And your date of birth?
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第八段
1 .It's the 27/3/1998.
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第九段
1 .Right, and I also need to know your previous address.
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第十段
1 .I live at 12 Wake Street, and that's in...
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第十一段
1 .We have that as your current address.
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2 .What was the address you registered with us before you moved there?
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第十二段
1 .Oh, yeah. I used to live at 319 Ocean Drive.
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2 .That's in East Providence.
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第十三段
1 .I'll just need your contact phone number as well.
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第十四段
1 .That's 0492 48002.
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第十五段
1 .And just a few questions about your account.
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2 .Do you know what your current data allowance is?
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第十六段
1 .I upgraded to the Gold account not long ago, so it' s unlimited.
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第十七段
1 .Yes- unlimited data.
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2 .Right, now can you just tell me about your payment plan?
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3 .Which plan are you currently on, do you know?
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第十八段
1 .Oh, hang on a minute while I think.
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2 .Yes ... I started off with the 12-month automatic renewal,
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3 .but a few months ago I switched to the 24-month plan.
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第一十九段
1 .That's fine. Now, when you first registered for Web Net,
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2 .you selected two secret questions and provided us with the answers;
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3 .In order to issue you with a new password I need you to answer those questions for me.
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4 .Firstly, what is your mother's maiden name?
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第二十段
1 .My mother's name is Sarah.
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2 .That 's Sarah with an H.
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第二十一段
1 .That sounds like her first a name.
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2 .We're looking for her maiden name- that's her family name before she was married.
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第二十二段
1 .Sorry, I misheard, It's, um...White.
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第二十三段
1 .White as in the colour?
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第二十四段
1 .Yes, that's right.
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第二十五段
1 .Now, the other question you chose to answer: What was your first pet?
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第二十六段
1 .The first pet I ever had?
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第二十七段
1 .Yes.
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第二十八段
1 .It was actually a goldfish.
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第二十九段
1 .That's what it says on your file! ...
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2 .Okay, that's all done for you, Mr Simmons.
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3 .I've sent you a generic password,
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4 .which should arrive in your e-mail box within a few minutes.
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5 .I'll just make a note of the date...
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6 .30th of June.
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7 .When you log in,
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8 .I suggest you go to the Member's Details section on the website and change it to something you're going to remember.
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第三十段
1 .Wonderful, thanks.
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第一段
1 .Is there anything else I can help you with today?
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第二段
1 .Yeah, there are a few things.
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2 .I've been having some connection issues recently.
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3 .I think the problem is with the cable that connects the modem to the computer.
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4 .Do you supply those?
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第三段
1 .You need a new cable?
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2 .Not a problem. I' II arrange for that to be sent off tomorrow.
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第四段
1 .Thanks. Also, I'm currently signed up for three of your services - home phone, mobile and broadband.
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2 .I use the Internet a lot,
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3 .on my computer and on my mobile,
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4 .but to be honest I never use the home phone and I don't see why I should keep paying for that plan.
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第五段
1 .Would you like me to cancel that home phone for you?
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第六段
1 .Yes, please, if you wouldn't mind.
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第七段
1 .Done. Is there anything else?
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第八段
1 .Yes, just one last thing.
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2 .Do you offer any anti-virus products?
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第九段
1 .Yes, we have one which offers full protection against viruses, spam and identity theft,
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2 .which is useful if you're doing any online banking and that kind of thing.
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3 .It's called the security pack.
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第十段
1 .Sounds perfect.
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2 .Sign me up for one of those, please.
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第十一段
1 .And we've got another one -it's called the parenting pack - it prevents your children from accessing harmful websites and downloading things they shouldn't.
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第十二段
1 .I'm not so worried about that anymore.
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2 .Both my children are adults and have left home ...
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3 .so, just the security pack, thanks.
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4 .That's everything.
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