Section2:about high staff turnover 纠错
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Part A :

Question 11 - 14

Choose the correct letter, A , B or C .

11 Many hotel managers are unaware that their staff often leave because of

aa lack of training.

b long hours.

clow pay.

显示答案 正确答案: A

12 What is the impact of high staff turnover on managers?

aan increased workload

blow morale

can inability to meet targets

显示答案 正确答案: A

13 What mistake should managers always avoid?

afailing to treat staff equally

b reorganising shifts without warning

c neglecting to have enough staff during busy periods

显示答案 正确答案: A

14 What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

a a fall in customer complaints

ban increase in loyalty club membership

ca rise in spending per customer

显示答案 正确答案: C

Which way of reducing staff turnover was used in each of the following hotels?

Write the correct letter, A , B or C , next to Questions 15-20.

Possible reasons

15 The Sun Club 15

16 The Portland 16

17 Bluewater Hotels 17

18 Pentlow Hotels 18

19 Green Planet 19

20 The Amesbury 20

a improving relationships and teamwork

b offering incentives and financial benefits

c providing career opportunities

显示答案 正确答案: 15 a 16 c 17 b 18 c 19 b 20 a

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