Part A :
Question 1 - 10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Customer Satisfaction Survey
Customer details
Name: Sophie Bird
Occupation:
Reason for travel today:
Journey information
Name of station returning to:
Type of ticket purchased: Standard ticket
Cost of ticket: £
When ticket was purchased: Yesterday
Where ticket was bought:
Satisfaction with journey
Most satisfied with: the wifi
Least satisfied with: the . this morning.
Satisfaction with station facilities
Most satisfied with: how much was provided
Least satisfied with: lack of seats, particularly on the
Neither satisfied nor dissatisfied with: the available
1. journalist
2. shopping
3. Staunfirth
4. return
5. 23.70
6. online
7. delay
8. information
9. platform|platforms
10. parking