Part A :
Question 11 - 13
Choose the correct letter, A , B or C .
11 Why does the speaker apologise about the seats?
aThey are too small.
bThere are not enough of them.
cSome of them are very close together.
12 What does the speaker say about the age of volunteers?
aThe age of volunteers is less important than other factors.
bYoung volunteers are less reliable than older ones.
cMost volunteers are about 60 years old.
13 What does the speaker say about training?
aIt is continuous.
bIt is conducted by a manager.
cIt takes place online.
Question 14 -15
Choose TWO letters, A–E.
14-15 Which TWO issues does the speaker ask the audience to consider before they apply to be volunteers?
atheir financial situation
btheir level of commitment
ctheir work experience
dtheir ambition
etheir availability
What does the speaker suggest would be helpful for each of the following areas of voluntary work?
Choose FIVE answers from the box and drag the correct answer A–G , next to Questions 16–20.
Possible reasons
16 Fundraising 16
17 Litter collection 17
18 'Playmates' 18
19 Story club 19
20 First aid 20
a experience on stage
b original, new ideas
c parenting skills
d an understanding of food and diet
e retail experience
f a good memory
g a good level of fitness