Trying to Repeat Success 讲座
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Question 1
正确答案：
B
It's a less glamorous activity than pure innovation, but it actually happens more often, as a matter of fact.
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Question 2
正确答案：
B
A host of studies confirm this, covering a wide range of business settings: branch banks, retail stores, real estate agencies, factories, call centres…to name but a few.
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Question 3
正确答案：
B
Now, this approach can be used if you want to gain a rough understanding of a particular system, or understand smaller, isolated problems.
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Question 4
正确答案：
A
Some may be difficult to describe learned on the job and well known by workers perhaps, but impossible to describe in a way that's helpful.
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Question 5
正确答案：
combination|system
Another mistake is trying to use the best parts of various different systems, in the hope of creating the perfect combination.
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Question 6
正确答案：
safety|SAFETY
For example, the modifications might compromise safety in some way.
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Question 7
正确答案：
attitude|attitudes|ATTITUDE|ATTITUDES
These involve adjusting attitudes, first of all, being more realistic and cautious really.
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Question 8
正确答案：
control|controls|CONTROL|CONTROLS
Secondly, they involve exerting strict controls on the organisational and operational systems.
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Question 9
正确答案：
factory|factories|FACTORY|FACTORIES
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Question 10
正确答案：
skills|SKILLS
Not merely duplicating the physical characteristics of the factory, but also duplicating the skills that the original employees had.