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    Listen and answer questions 31-40

    Question 31-34

    Choose the correct letter, A , B or C .

    31. Comapred to introducing new business processes, attempts to copy existing processes are

    • A.

      more attractive.

    • B.

      more frequent.

    • C.

      more straightforward.

    32. Most research into the repetition of success in business has

    • A.

      been done outside the United States.

    • B.

      produced consistent findings.

    • C.

      related to only a few contexts.

    33. What does the speaker say about consulting experts?

    • A.

      Too few managers ever do it.

    • B.

      It can be useful in certain circumstances.

    • C.

      Experts are sometimes unwilling to give advice.

    34. An expert's knowledge about a business system may be incomplete because

    • A.

      some details are difficut for workers to explain.

    • B.

      workers choose not to mention certain details.

    • C.

      details are sometimes altered by workers.

    Question 35-40

    Complete the notes below.

    Write ONE WORD ONLY for each answer.

    Setting up systems based on an existing process

    Two mistakes

    Manager tries to:

    ·improve on the original process

    ·create an ideal     from the best parts of several processes

    Cause of problems

    ·information was inaccurate

    ·comparison between the business settings was invalid

    ·disadvantages were overlooked, e.g. effect of changes on  

    Solution

    ·change  

    ·impose rigorous  

    ·copy original very closely:

    - physical features of the  

    - The   of original employees