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第一段
1 .Good morning. Total Insurance. Judy speaking, how may I help you?
早上好！这里是TOTAL保险公司。我是茱迪，请问有什么可以帮您？
2 .I recently shipped my belongings from overseas back here to Australia and I took out insurance with your company.
最近从海外寄了一些东西来澳大利亚，当时我购买了你们公司的保险。
3 .Some items were damaged during the move so I need to make a claim.
我寄的东西有一些在运送过程中损坏了，所以我现在要申请理赔。
4 .What do I have to do?
有哪些手续要办呢？
5 .Okay, well first I need to get a few details about this.
好的。我先来核对一些具体信息。
6 .Can you give me your name please?
请问您的姓名是？
7 .Yes. It's Michael Alexander.
好的。迈克尔亚历山大。
8 .Okay. And your address please?
好的。请问您的住址是？
9 .My old address or my current one?
是我的就住址还是现在的？
10 .Your current one.
现在的。
11 .It's 24 Manly Street, Milperra near Sydney.
MANLY大街24号，米尔佩拉，在悉尼边上。
12 .What was the suburb, sorry?
是什么地方来着？
13 .Milperra. M-I-L-P-E-R-R-A.
米尔佩拉，M-I-L-P-E-R-R-A。
14 .Right. Now, who was the shipping agent Mr Alexander?
好的。接下来，亚历山大先生，请问您的货运代理商是谁？
15 .You mean the company we used?
你是说我当时选的货运公司吗？
16 .Yes, the company who packed everything up at the point of origin.
是的，最开始给您打包的那家公司。
17 .Oh, it was.., er... First Class Movers.
哦，我选的是……呃……是First Class Movers。
18 .Okay... where were the goods shipped from?
好的……是从哪儿寄过来的？
19 .China, but the ship came via Singapore and was there for about a week.
是从中国寄来的，不过货轮经过了新加坡并且在那儿停了大概一周。
20 .Don't worry, all of that information will be in the documentation.
没事儿，这些信息存档里应该都有。
21 .Now, the dates. Do you know when the ship arrived?
接下来是日期。您知道货轮什么时候到达的吗？
22 .It left on the 1lth of October and got to Sydney on the 28th of November.
货船10月11日离开，11月28日到的悉尼。
23 .Okay. I need one more thing. There's a reference number.
好的。我还需要最后一项信息。我需要一个编号。
24 .It should be in the top right-hand corner of the pink form they gave you.
应该在粉色的运单的右上角。
25 .Let me have a look. I have so many papers. Yes, here it is. It's 601 ACK.
我来找找看。啊，有了。是610 ACK。
26 .Thanks.
谢谢。
第二段
1 .I need to take down a few details of the actual damage over the phone before you put in a full report.
现在我还需要记录一下物品破损细节，然后就可以提交完整的报告了。
2 .Can you tell me how many items were damaged and what the damage was?
请问您有多少件物品有损坏了以及是什么样的损坏呢？
3 .Yes, well four things actually. I'll start with the big things.
好的。总共有四件物品。我先从大件说起吧。
4 .My TV first of all.It's a large one.., very expensive.
首先是我的电视机。是个大屏幕的……很贵的。
5 .Our insurance doesn't cover electrical problems.
我们的保险项目不包括电子故障。
6 .It isn't an electrical problem.
那不是电子故障。
7 .The screen has a huge crack in it so it's unusable.
屏幕上裂了一个大口子，完全没法用了。
8 .I see. Any idea of the price to repair it?
我知道了。您知道维修费用是多少吗？
9 .No. Well, I don't think it can be repaired. It will need a new one.
不知道。而且我不觉得这个能修好。得换个新的。
10 .Okay. I'll make a note of that and we'll see what we can do. Now, what was the second item?
好的。我记录一下，然后视情况而定。第二件物品是什么呢？
11 .The cabinet from the bathroom was damaged as well.
浴室柜也坏了。
12 .It's a lovely cabinet, we use it to keep our towels in.
那个柜子很精致，是放毛巾用的。
13 .And what is the extent of the damage?
损坏程度如何呢？
14 .Well, the back and the sides seem okay but the door has a huge hole in it.
呃，后面和侧面看着还行，但是门上有一个大洞。
15 .It can't be repaired. I'm really not very happy about it.
这没法修复的。我真的很郁闷。
16 .And how much do you think it will cost to replace it?
那您觉得换一个新的要多少钱呢？
17 .Well, when I bought it last year I paid $125 for it.
这个，我是去年买的，当时花了125美元。
18 .But the one I've seen here in Sydney is a bit more expensive, it's $140.
但是我在悉尼看到的同款更贵一些，是140美元。
19 .Right, and what was the third item?
好的，那第三件呢？
20 .My dining room table. It's a lovely table from Indonesia.
是我的餐桌。那是一张印尼产的很可爱的餐桌。
21 .It must have been very hot inside the container because one leg has completely split down the middle.
我估计是集装箱里面温度太高了，桌子的一条腿从中间开裂了。
22 .The top and the other three look okay thank goodness,
好在桌面和其他三条腿没事儿。
23 .Any idea of the price to repair it?
您知道修复需要花费多少吗？
24 .Well, I had an estimate done on this actually because it is a very special table to us.
我已经找人估算过了，因为这张桌子对我们来说太特别了。
25 .They quoted us $200, which is really pricey so I hope the insurance will cover the total cost.
他们的报价很高，200美元，所以我希望保险能够涵盖所有的费用。
26 .I'm sure that will be fine. What was the last item, Mr Alexander?
这应该没有问题。最后一项是什么，亚历山大先生？
27 .Well, we have a lovely set of china plates and dishes, you know, with matching cups, saucers, the lot.
我们有一套瓷的餐具，就是那种带配套的杯子啊碟子啊的那种全套的。
28 .They were all in the one box which must have got dropped because some plates were broken - six actually.
它们被打包在一个箱子里，然后这个箱子肯定是摔过了，因为有些碟子，是6个碟子碎了。
29 .And can you tell me the replacement value of these?
您能告诉我换新的费用吗？
30 .Well, it's hard to say because they were part of a set but they can be up to $10 each as it's such a good set.
这个不好说，因为它们是套装里的，但我觉得每个碟子的价格差不多在10美元左右，因为这是一套很高档的套装。
31 .Okay, so that would be around $60 altogether?
好的，那么一共是大概60美元对吧？
32 .Yes, that's right.
是的。
33 .And is that all of the items?
就这些了吗？
34 .Yes. So what do I have to do now?
是的。那接下来我要做些什么呢？